We want to show you our area as much as you want to see it!  But sometimes Mother Nature or Father Time have other ideas.

CANCELLATION BY YOU

Any tour or reservation cancelled within:

• 5 days prior to Departure Date  – 100% non-refundable
• 6-15 Days Prior to Departure Date – 50% of total purchase amount is refundable
• 16-24 Days Prior to Departure Date – 75% of total purchase amount is refundable
• 25 or more Days Prior to Departure Date – 100% refundable. No fee applies.

No-shows are 100% non-refundable.  If one or more persons originally scheduled for a tour do not participate, there is no refund available.

Cancellation requests must be emailed to info@roc-tours with scheduled date, Tour ID, and your full name.

RESCHEDULING

We don’t charge a rebooking fee if you change, transfer, or reschedule your tour.  Cancellations within 5 days of your tour date without rebooking are 100% non-refundable.

Bookings cancelled within 1 day of your tour date due to weather concerns on your part, but not cancelled by RocTours due to weather, are 100% non-refundable.

ITINERARY CHANGES

RocTours reserves the right to change stops on the itinerary (e.g. brewery or winery) due to venue availability.  We will do our best to contact you prior to your tour if this happens, however, if we are unable to follow the original itinerary but we offer an alternative, there is no refund.

CANCELLATION BY ROCTOURS

Our driver-guides have many years of experience driving in local weather conditions. However, our primary concern is for your safety and well being. In the event of extreme weather conditions such as flooding, ice storms, or snowstorms, we reserve the right to cancel a Tour. In addition, under no circumstances will a Tour take place if the local authorities have declared a Travel Ban or State of Emergency. In the event a Tour is cancelled by RocTours due to weather, you will receive a full refund, or may choose a different date (subject to availability) with no re-booking fee.