Got a Question?

When you book with RocTours, you get an experience that is:

PERSONAL. With a maximum of six passengers, you’ll never feel like just another face in the crowd. Your luxury SUV is equipped with phone chargers, lap rugs, a cooler, and plenty of space for your personal belongings and purchases. And with small groups, you’ll often find yourself talking to the vintner, master brewer, farmer, or owners of the places we stop.

DIVERSE. We’re not just a beer & wine tour company. Our tours cover it all: craft beverages, local foods, local landmarks, spectacular scenery, and fun activities.

FLEXIBLE. Because our groups are small, we can pull over for that photo opp, swap stops on an itinerary, or linger longer at a venue if you’re enjoying it.  And you don’t have to worry about pulling up to a stop and seeing two or three big coaches already there!

YOUR DAY. YOUR WAY.  Not everyone likes the same type of beverage, and sometimes you don’t want a flight, you just want to enjoy a glass of your favorite.  Or you may have visited some venues and want to try something different.  So, our prices don’t include tasting fees. However, we’re happy to quote them if you wish.

Want something different? Of course, you have something in mind, and you don’t see it in our featured tours, contact us! We’d love to help you create an itinerary that shows off the best of our region while creating memories you’ll want to share over and over.

Because groups can include folks with different preferences – some like wine, some like beer, some are just along for the fun – we don’t include tasting fees in our prices.  This way you can enjoy the beverages you like, in a flight or in a glass, and not pay for what you don’t want.

Our service is door-to-door!  We will pick you up at your home or local accommodation, and return you to the same point.

As we specialize in small-group experiences, the maximum number of passengers we can accommodate is SIX.  Many of the venues on our itineraries don’t even allow groups of more than six.

If you have more than six people who wish to participate, please do contact us, because we know companies that specialize in larger tours!

When you book a tour with us, your group will be the only folks in our vehicle. Well, except for the driver!  There may be other parties at the venues on their own tours, but as we visit smaller places, you won’t be elbowing up to the tasting bar with a busload of strangers!

Sure, you can bring beverages, snacks, even a picnic lunch!

BUT…if the food and drink results in an inordinate amount of soiling in the vehicle there is a $100 cleaning charge.

We have Canandaigua Lake and Keuka Lake tours you can book right on our website.  While not in our online booking system (yet), we do have custom tours to Seneca Lake wineries and Cayuga Lake wineries.  Contact us for details and pricing!

The beauty of our small groups is that we can modify our itineraries to suit your interests.  If, for example, you’re not interested in the brewery part of a tour we can arrange to make a different stop.  Most tasting venues do offer beverages other their specialty. which is why we don’t bundle tasting fees into our pricing.

It’s also easy for us to stop for photo opportunities, historic sites, or wayside markets that might not specifically be on the itinerary but we see in passing…not to mention the occasional unscheduled “courtesy stop”!

First, check out our “family-friendly” tours, which provide kids’ activities and some craft beverage stop for adults.  They’re fun for all ages!  Many wineries and breweries are family-friendly too, with games and places to play outdoors. Adults are responsible for the children in their care, and we expect you to drink responsibly if you partake in tastings.  RocTours reserves the right to terminate a tour if the driver deems the adults in charge are intoxicated and unable to tend to their child(ren), or if the child(ren)’s behavior is inappropriate for the tour.

We do not provide car restraints, so if your kids are too young for a regular seatbelt, you will need to provide age-appropriate car seats or booster seats.  The LATCH system is installed in the vehicle.  We can accommodate up to three child car seats.

Most tours are suitable for any ability, but if there are mobility issues please let us know in advance. Where we can we will make reasonable adjustments to the operation of  our trips. Many travelers with disabilities can enjoy our trips by travelling with a friend or companion who can assist with specific needs.

We do not have wheelchair-access vehicles, so the person must be able to enter and exit the vehicle on their own, or with the assistance of a caregiver.  Folding wheelchairs and other assistive devices that will fit in the rear of the vehicle are welcome.  Our drivers cannot be responsible for lifting passengers in or out of the vehicle, for health and safety reasons.

We want to show you our area as much as you want to see it!  But sometimes Mother Nature or Father Time have other ideas. The following is a summary of our cancellation policy. For a full description of our cancellation and other policies, please read our Terms and Conditions.

CANCELLATION BY YOU
You must cancel your booking by notifying RocTours.  No-shows are 100% non-refundable.
We don’t charge a rebooking fee if you change, transfer, or reschedule your tour.  Cancellations within 2 days of your tour date without rebooking are 100% non-refundable.

RocTours reserves the right to change stops on the itinerary (e.g. brewery or winery) due to availability.  We will do our best to contact you ahead of time if this happens.
Bookings cancelled within 1 day of your tour date due to weather concerns on your part, but not cancelled by RocTours due to weather, are 100% non-refundable.

CANCELLATION BY ROCTOURS
Our guides have many years of experience driving in local weather conditions. However, our primary concern is for your safety and well being. In the event of extreme weather conditions such as flooding, ice storms, or snowstorms, we reserve the right to cancel a Tour. In addition, under no circumstances will a Tour take place if the local authorities have declared a Travel Ban or State of Emergency. In the event a Tour is cancelled by RocTours due to weather, you will receive a full refund, or choose a different date (subject to availability) with no re-booking fee.

GUARANTEED DEPARTURE
RocTours guarantees that all scheduled Tour departures booked and secured with a valid payment will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes or good faith health and safety concerns. This guarantee is not applicable in the case of Force Majeure.

If a Tour is cancelled by RocTours before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will receive a full refund, or choose a different date (subject to availability) with no re-booking fee.

Cancellation of a tour due to weather is at the sole discretion of RocTours.  That said, this IS upstate New York, and we do not wish to put our clients at risk.  If RocTours cancels a tour due to weather, you have the option to re-book, or to receive a full refund.

Our primary vehicle is a Cadillac Escalade ESV SUV, with luxurious interior, heated and cooled leather seats, and plenty of room for personal items and purchases.

Our drivers and vehicles are fully insured.  Our primary concern is for your safety and well-being.

Payment in full is required prior to the start of the tour. We accept PayPal and most major internationally recognized credit cards.